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FAQs

Shipping

Yes, we ship worldwide and we offer to all customers free shipping. We want your experience to be simple and efficient, just the way we like it.

We source our items from various artisans around the world, your items will be delivered within 11 - 21 days.

In case of delay of your package, Wolf Lovers can not be held responsible.

No order can be cancelled once it has been shipped.

If you have not received your order within 60 working days, we will give you a full refund*.

*Due to the current health crisis, Wolf Lovers cannot be held responsible for delays in delivery. As long as the tracking of the package is active, Wolf Lovers reserves the right to refuse any unjustified refund requests.

Do not hesitate to contact us if you have any question : info@wolf-lovers.us

When your items are shipped out, you will receive an automatic notification from the system via email providing you with a tracking number.

Then, you can track your order here.

We ship out from various fulfillment centers in the United States, Eastern Asia and Western Europe. Depending on our inventory, you may receive your order in several packages.

Yes, standard shipping is free for all orders.

Returns Policy

We offer a 100% money back guarantee on all products that are defective or damaged during shipping.

Just let us know and we will provide a return address and a replacement or refund as preferred.

Our Returns Policy timeframe is 14 days from when an order arrives at your address.

Customers will be responsible for paying return shipping costs. All returned packages must be shipped with a tracking number.

Please feel free to contact us about returns at info@wolf-lovers.us

If you are unsatisfied with your order, please contact our support and we will do our best to help you out !

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